Credit Memos

1. Go to Revenues > Billing > Credit Memos.

2. Click Add. You can do one of the following:

• Cancel an entire invoice

• Cancel a portion of an invoice

• Give credit to a customer

3. Insert blank lines to separate lines or add additional user description lines.

4. Highlight a line in the credit memo.

5. Click Insert, and in the Insert Options screen select Insert Before Highlighted Line or Insert After Highlighted Line.

6. Click Blank Line.

7. To remove a blank line, select the line and click Delete.

4. Click Tax Entry to determine taxability.  The Credit Memo - Tax Entry screen opens with an informational message.

• Available Tax Codes displays the tax codes that are available for selection.

• Account Tax Details displays tax codes selected from Available Tax Codes after you make your selection.

5. In Account Taxability, select the account descriptions and distribution account numbers that need a taxability determination.

6. The Y or N indicates lines created from a referenced invoice, and the asterisk [*] indicates lines created manually.

6. In Available Tax Codes, select the appropriate tax codes, click Add to copy them to Account Tax Details.  You can apply a maximum of five tax codes to a line.  

7. If you are creating a credit memo to cancel all or part of a client invoice, follow the Tax Chart from the Buffalo Service Center.

8. If one or more of the account numbers are non-taxable, select the appropriate lines and click Non-taxable to replace the Y or *with an N.

7. If you choose an incorrect tax code, select the incorrect tax line in Account Tax Details, click Remove.

7. When you have determined the required taxability click OK to save the information.

8. Click Explain.  The Explanation of Credit Invoice/Memo screen opens.

Note:  If you use reason code 99 to cancel an entire invoice, in Ref. Invoice No. enter the number of the printed invoice or billing memo number being referenced. An abbreviated Explanation of Credit Invoice/Memo screen opens.

10. If you select Customer Was Rebilled, enter the Rebilled Invoice Number.

11. If you select Customer Was Not Rebilled, enter a detailed explanation..

12. Enter a detailed explanation of why you are creating this credit memo or credit invoice.

13. In Week End Date, select the date that includes the service date of the invoice to make sure that the invoice posts to the proper accounting week and period.

9. Click OK.

10. Click Save.

 

1. Go to Revenues > Billing > Credit Memos.

2. Select the credit memo or credit invoice and click Edit.

3. Enter the required changes to the information.

4. Click Save.

 

1. Go to Revenues > Billing > Credit Memos.

2. Select the credit memo or credit invoice and click Remove.

3. Click Yes to confirm.